Shipping and Returns

Shipping:  

As we are a small family run business we do our best to get your orders out on time, during busy periods it may take a little longer although if this is the case you will always be notified of any delays. We also strive to offer you the best possible postal services to enable a smoother shopping experience.   At the moment, our dispatch time is 1 – 2 working days.  

*These shipping times are standard unless advised otherwise or on Bank Holidays where delays may occur*  

We currently offer the following delivery options. 

  • Free delivery when you spend over £29 ( Tracked 48)

  • Standard delivery £3.65 (Tracked 48)

  • Tracked 24 £4.65 (free over £45)

  • *Next day delivery £8.80 (orders must be placed before 12:00, please note for orders placed on Friday next day delivery will be Monday)

We only ship within the UK at this time. 

Delivery Times: Due to high demand at this time of the year, your order may be delayed by up to 7 days on standard delivery. Couriers like  Royal Mail are also experiencing some delays too. We apologise for any inconvenience caused.

Customers, please be aware of this prior to purchasing even If you pay for a next day delivery it could take as long as 2 days.

Returns:

You have the right to return items for 14 days from the date of delivery. Food items cannot be returned, all other items must be returned unused and in their original packaging to be eligible for a refund. 

We reserve the right to deny a refund if we receive the item in any lesser condition that the one it was received in.   

If you wish to return an item, please contact us at keely@rawsomemunchies.co.uk  All return postage costs are paid for by you (the customer) unless the item(s) are faulty or damaged. 

Responsibility of the risk of loss or damage in the postage of returned times lies with you (the customer).In cases of faulty or damaged item(s) please contact us at keely@rawsomemunchies.co.uk with photographs of the faults/damages.  

Refunds:   

Please allow up to 10 working days, from the day we receive your returned item(s), for your refund to be processed. A confirmation email will be sent once the return has been processed.   

Order Cancellation:  If you wish to cancel your order, please contact us as soon as possible at keely@rawsomemunchies.co.uk ; orders that are not cancelled before dispatch will be ineligible for cancellation and must instead follow the returns procedure.